Q- How do I place an order for items in stock?
A - Please email with details of the item(s) and your shipping address. You will then receive an email back with the total price including shipping. Stock items are sold on a 'first-come, first-served' basis.
Q - How do I request items that are not in stock?
A - Please email with details of the item(s) that you are interested in.
Q - Do you undertake custom work?
A - Yes, if you have any particular requirements, please email with as much detail as possible.
Q- Do I need to pay a deposit when placing an order?
A - No, a deposit is not usually needed, but payment is required in full before shipping
Q- What payment methods do you accept?
A - PayPal and Bank Transfer
Q - Do you accept credit cards?
A - Yes, via Paypal.
Q - How secure are money transactions on the Tigersden website?
A - Money transactions do not take place on the Tigersden website. All transactions occur either on the Paypal website, or through Banks.
Q - What shipping do you use?
A - Standard shipping is by courier. Expedited shipping is available on request.
Q - Do you ship internationally?
A - Yes, provided there is shipping available to the destination country.
Q - How much does shipping cost?
A - Cost varies from country to country. Shipping is sourced for the best prices and is charged out to the customer at the cost to Tigersden.
Q - Are tigersden mujian, mudao and bokken suitable for sparring or contact work?
A - Tigersden mujian, mudao and bokken are made with specially selected timbers and are designed with structural strength in mind. However, wood is a variable, natural material and it may splinter, chip, or break under stress or impact. Wood may also contain hidden defects which affect it's structural stability. Therefore, Tigersden does not recommmend that any wooden jian, dao or bokken are ever used such in a way that is liable to put them under stress or cause damage. Anyone using using Tigersden items in such a way, does so at their own risk.
Q - Do you sell swords or other weapons?
A - No, Tigersden does not sell swords and it does not sell weapons.
Q - Is there any age restriction for purchasing from this website?
A - Yes, equipment for fencing practise is not for sale to anyone under the age of 18